Help & FAQs
Bookings, Appointments & Orders
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How do I book an appointment?
Select a service you are interested in. Select a date and time at your own convenience. Add this to your backet and continue to checkout. Then fill in your personal details and you shall get a confirmation email of your booking.
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Can I cancel my appointment?
Of course! We know that sometimes you cannot make it to your scheduled appoitnment and that's not a problem. Just tell us you're not able to make it by phoning or emailing in. Alternatively, you can login into your account and cancel your appointment.
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How do I know what test to take?
You can call our customer services team who may be able to advise you. Alternatively, you can speak to a doctor via booking a GP consultation appointment.
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Can I book for someone else on my account?
Unfortunately no, each individual's data is private and the account is linked to their sample.
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Do I need an appointment?
No, we offer walk-in appointments too.
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Should I fast before I come for my blood test appointment?
No
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How do I book an in-clinic test and how does it work?
You can call our customer services team who can book you in or you can simply book via our website.
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Can I make an order over the phone?
Unfortunately not, because due to data protection, we are not able to take card details over the phone. However, our team can support you and guide you while you place an order.
Delivery & Returns
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When will I receive my test kit?
We dispatch your test kit the same day you order it. We will ship this out before 4pm. You are expected to receive your kit the next day.
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Where do I return my sample, once I have taken the test?
Your test kit should include a return postage label. Just stick this on your test kit box and drop it in the Royal Mail priority box.
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Can I return my kit if I no longer want to take the test?
Unfortunately, due to health and safety measures, we cannot accept any returned kits.
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Are there any dispatch time constraints on postal test kits?
Test kit delivery and returns may vary depending on bank holidays, strikes, and weekends.
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What do I do if my test kit is damaged?
If you find your test kit damaged when you receive it, just call or email us and we will post you a new one, free of charge.
Test Results
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How long will it take to get my blood results?
Results are emailed within 48-72 hours of receiving the sample. This excludes weekends. If you have not received your results within this timeframe, please get in contact so that we can investigate.
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What should I do after receiving my results?
You should aim to fix your baselines by booking a vitamin injection if you are deficient in a specific vitamin.
You can book a private GP consultation with our doctors, to find out more about what your report says or to discuss any health concerns. The doctor will recommend some diet and supplement lifestyle changes, if needed.
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How will I receive my results?
Your blood will be emailed to you within 48-72 hours. The results will be delivered as a smart report, allowing easy reading and understanding.
This will be sent to the email you provide when you register.
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Are my results confidential?
Yes, we never share your results with any third party.
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Will I be able to understand my test results?
Our reports are generated as smart reports, displaying you with defined ranges of the low and high results, and then an indication of where your levels are at. You will also be provided with a description about what the test is about, helping you understand your results better.
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Can my doctor see my results directly?
No, we email your report directly to yourself.
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Are my results explained?
You can book a private GP consultation appointment to understand your report better.
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How will I know when my results are ready?
Results are typically available 48-72 hours after receiving your sample in the laboratory. If you do not have your report, please contact us, so we can chase this up.
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Do I have to have a doctor interpret my results?
Yes
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Why are my Optimized Body & Mind blood test results different from my other blood test results?
The test results vary due to the difference in lab equipment or processes.
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Some of my results are outside the normal range - should I be worried?
You can consult a doctor who will interpret your results for further evaluation.
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What if some of the values on my report are abnormal?
If the result is outside the range then your physician will prescribe your medications according to your condition.
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What types of things can cause my results to be delayed?
Not enough blood in your tube, or delayed postage.
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Can you provide me with my results even though they are not verified by a doctor?
The results will be verified and sent via email.
Account Details
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How do I change my personal details?
To update or edit your personal details, click on your profile photo and select the 'Profile' dropdown and then click on 'Account'.
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How do I change my password?
Click on your profile photo and select the 'Profile' dropdown and then click on 'Change Password'.
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How can I change my email address?
To update or edit your personal details, click on your profile photo and select the 'Profile' dropdown and then click on 'Account'.
Testing
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Do you provide tests for children?
"Yes, we provide tests for all ages. We always offer children and young people local anesthetic cream or cold spray before taking their blood sample. "
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Are the test kits discreet? I don't want people to know that I'm taking a test
All of our test kits are discreetly packaged in opaque poly bags that include only your address and postage.
Customer Care
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How does your clinic service work?
If you have opted for an in-clinic appointment, you will have to arrive approximately 10 minutes before your appointment time. Our receptionist will greet you and talk you through the procedure. Then the doctor will undertake your desired test.
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How can I contact customer services?
You can call our customer services team on 0333 012 4214 or email us at info@optimizedbodyandmind.co.uk
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Do I have to pay extra to get my blood drawn?
No, however, if you would like a professional to draw your blood, we recommend you take the test in our clinic, rather than ordering a home test kit.
Medical Advice
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Do you have any advice on how to extarct sufficient blood from a finger prick?
"Keep the hand you are sampling from below your waist and keep your arm straight, to increase your blood flow. "
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Should I take a test if I'm feeling unwell?
Yes, it is advised to follow all safety measures.
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How to do Finger prick?
Place the lancing device on the side of your finger, and poke it to draw the blood.
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How high do I need to fill the tube and why?
You will need to fill the tube til the mark is displayed. This is for efficient testing and accurate results.
Laser Treatment
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What areas can be treated with laser hair removal?
Laser hair removal can treat almost any area, including the face, legs, arms, and bikini line.
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Is laser hair removal suitable for all skin types?
Yes, our advanced technology is effective on a variety of skin types and tones.
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Does laser hair removal hurt?
Most clients describe the sensation as a mild pinch or snap. Pain levels vary by individual.
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How many sessions are needed for permanent hair reduction?
Typically, 4-6 sessions are recommended for optimal results, depending on the area and hair type.
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Is there any downtime after a laser hair removal session?
There is minimal to no downtime. You may experience slight redness, which usually fades within a few hours.
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How should I prepare for my laser hair removal appointment?
Avoid sun exposure and tanning before your session. Shave the treatment area a day before your appointment.
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Can I get laser hair removal if I have a tan?
It is best to avoid laser hair removal on tanned skin, as it can increase the risk of side effects.
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Are the results of laser hair removal permanent?
Laser hair removal significantly reduces hair growth. Some maintenance sessions might be needed.
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What aftercare is required post-treatment?
Avoid sun exposure and use a soothing lotion. Follow your technician's aftercare advice for the best results.
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How much does laser hair removal cost?
At Optimized Body & Mind in Luton, the cost of laser hair removal varies depending on the area treated and the number of sessions required. For a detailed and personalised quote, please contact us directly or visit our website for more information.
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Where to get Laser hair removal Treatment?
You can get laser hair removal treatment at Optimized Body & Mind in Luton. Our clinic offers professional and effective laser hair removal services for various areas of the body. For more details or to book an appointment, visit our website or contact us directly.
Academy
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Issue with the course
If you are facing issues with the course, please email info@optimizedbodyandmind.co.uk We aim to get back to you within 3 working days and resolve any issues.
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Where can I download my certificate from?
In your Optimized Academy account, on the left-hand side, you will find a section labelled “Certificates”. If you wish to access or download your certificates, this is the designated location where they will be stored.
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Account issues and information
If you are facing issues with your account, please email info@optimizedbodyandmind.co.uk We aim to get back to you within 3 working days and resolve any issues.
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How can I check the status of my enrolled courses?
If you click on the home button, on the left-hand side, this will take you to your course. By clicking ‘view details’ a percentage of your overall progress of course will appear displaying how much of the course you have completed e.g. 20%.
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Can I have a refund on my course?
Unfortunately, we do not issue refunds for courses. We apologise for any inconvenience caused and encourage you to explore the valuable learning resources and support provided within the course.
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How long does it take before I can see my course?
It may take a short while for the course to appear on your dashboard. Our team work diligently to ensure everything is set up perfectly for you. Therefore, please allow up to a few hours for the course to be accessible.